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My Aged Care Services

Navigating aged care can feel overwhelming, especially when you are trying to understand assessments, funding options and the right type of support for yourself or a loved one.

EC Care is a registered My Aged Care provider offering compassionate, personalised and practical aged care services through the Support at Home program. Our goal is to help older Australians continue living safely, comfortably and independently in their own homes for as long as possible.

Whether you are just beginning your My Aged Care journey, have already been assessed, or are looking for a provider who will listen and tailor support around your needs, EC Care can help you understand your options and arrange services that suit your lifestyle, health needs and personal goals.

Our care is built around respect, dignity and choice. We work with each person to provide support that reflects their preferences, cultural background, daily routines and level of independence.

Support at Home

The Support at Home program is designed to help older Australians access the care and assistance they need while continuing to live at home. Through My Aged Care, eligible clients may receive support with everyday tasks, personal care, nursing, transport, social connection, respite and more specialised care needs.

At EC Care, we understand that every person’s situation is different. Some people may only need a small amount of support with household tasks or transport, while others may need regular personal care, nursing support or more complex assistance at home.

Our team works with you to create a care approach that is practical, respectful and centred around your goals. We focus on helping you maintain your independence, stay connected to your community and feel safe and supported at home.

What is My Aged Care?

My Aged Care is the Australian Government’s central access point for aged care services and support. It helps older Australians access services that allow them to remain living safely and independently, whether at home, in the community or through residential care when needed.

You may be eligible for My Aged Care support if you are aged 65 years or older, or 50 years or older if you are an Aboriginal or Torres Strait Islander person. Services may include domestic assistance, personal care, clinical and nursing support, transport, social support, dementia care, palliative care and respite care.

Why choose EC Care?

EC Care provides personalised aged care support with a people-first approach. We take the time to understand each person’s needs, preferences and goals so that care feels supportive, respectful and meaningful.

Our team includes qualified and compassionate nurses and carers who are committed to delivering safe, inclusive and culturally sensitive services. We believe aged care should support independence, dignity and quality of life, not just complete a list of tasks.

Service Includes

  • Clinical and complex nursing care
  • Personal care support
  • Personal care support
  • Domestic assistance
  • Meal preparation
  • Laundry and household tasks
  • Shopping support
  • Transport to appointments
  • Social and community engagement
  • Post-hospital support
  • Respite care
  • Dementia care
  • Palliative care
  • Continence support
  • Medication support

Who This Service Helps

My Aged Care Services may suit older Australians who want to remain living safely and independently at home with the right level of support.

This service may help people who need assistance with daily living, personal care, domestic tasks, transport, social connection, nursing support, recovery after hospital, dementia care, palliative care or respite support for family carers.

It may also suit families who are trying to understand the My Aged Care process and need a registered provider who can explain the available options and deliver practical in-home aged care support.

Accessing My Aged Care and Support at Home

My Aged Care is the starting point for accessing Australian Government-funded aged care services. After contacting My Aged Care, you may be assessed to determine the level and type of support you are eligible to receive.

Once your support has been approved, EC Care can work with you to deliver services that match your assessed needs, personal goals and preferred way of living at home.

Depending on your situation, services may be accessed through My Aged Care, Support at Home, private arrangements or other approved care pathways. If you are unsure where to start, EC Care can help you understand the next steps and guide you through the process.

FAQs

What is My Aged Care?
My Aged Care is the Australian Government’s central access point for aged care services. It helps older Australians access support so they can continue living safely and independently at home or receive other aged care services when needed.
Can EC Care help with Support at Home services?
Yes. EC Care is a registered My Aged Care provider and can deliver Support at Home services for eligible clients. This may include personal care, domestic assistance, nursing support, transport, social support, respite and other in-home aged care services
Who is eligible for My Aged Care?
You may be eligible for My Aged Care if you are aged 65 years or older, or 50 years or older if you are an Aboriginal or Torres Strait Islander person. Eligibility and the type of support available are determined through the My Aged Care assessment proces
What types of aged care support can EC Care provide at home?
EC Care can provide a range of in-home aged care services, including personal care, domestic assistance, meal preparation, transport, social support, nursing care, post-hospital support, respite care, dementia care and palliative care.
Can family members contact EC Care on behalf of someone else?
Yes. Family members, carers and representatives can contact EC Care to discuss support options for a loved one. EC Care can help explain the services available and the steps involved in arranging aged care support.
Do you provide My Aged Care services in Townsville, Cairns and Taree?
EC Care provides aged care support across its service areas, including Townsville, Cairns and Taree. Service availability may vary depending on the type of support required, so it is best to contact EC Care to discuss your location and care needs.

Need help arranging aged care support at home?

EC Care can help you understand your My Aged Care options and arrange personalised Support at Home services that suit your needs, lifestyle and goals. Contact our team today to discuss how we can support you or your loved one.

Get in Touch
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